FAQs

Is your store closed?

Our store is now OPEN! Come in, we can’t wait to see you! Our store will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.

Do you offer price adjustments?

In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped. 

What does final sale mean?

FINAL SALE items are not eligible for refund, exchange, or store credit. Please contact us if you have any questions prior to placing your order.

How much does shipping cost?

We offer USPS (4-8 business days). A flat US $4.99 fee per each order.

What is your return policy?

  1. We accept returns on regular priced items. With the purchase of an additional Return Option, we will accept returns on eligible final sale items. All returns need to meet the following requirements:
  2. Return is initiated and mailed back by the customer within 30 days of delivery date.
  3. The item(s) is new, unworn, unwashed and in original packaging with tags attached.

The following items are not eligible for returns: intimates/lingerie, swimwear, cosmetics/apothecary, hair items, hats or earrings.

Once the boutique verifies the return, we will process a full refund to the original payment method. Any site credit used on the order will not be restored to your account. For international orders, we will process the refund less the cost of return shipping. All eligible refunds will be issued in United States dollars (USD).

We reserve the right to deny any returns or exchanges that do not meet the above requirements.

Note: We do not accept returns on Sale and Make an Offer items. Exceptions include damaged items or order discrepancies based on size, color and style or items eligible with the purchase of the Return Option. If you would like to return a defective product, you must notify us no later than 14 days after the day your product was shipped. No returns will be accepted if you fail to notify us within the 14 day period or fail to ship the product back to us or the seller (as directed by us) within 30 days after the product was shipped. Store credit will be offered for these items.

What is your exchange policy?

We accept exchanges on regular priced items, depending on inventory availability. If you would like to exchange an item, send an email to support@underthesunboutique.com. We will inquire with the boutique about available inventory and arrange shipping if an exchange is possible.

Exchanges must meet the following requirements::

  1. Available inventory has been confirmed with the boutique.
  2. Exchange is initiated and mailed back by the customer within 30 days of delivery date.

iii. The item is returned to the boutique within 14 days of the order date. We suggest mailing your package as soon as possible to ensure it gets there on time.

  1. The item(s) is new, unworn, unwashed and in original packaging with tags attached.
  2. The following items are not eligible for exchange: intimates/lingerie, swimwear, cosmetics, hair items, hats or earrings.

Due to their discounted nature, we cannot guarantee exchanges on Sale or Make an Offer items. Exchanges are subject to item availability and each boutique’s unique policy. If the necessary size is not available, the item will be considered final sale.

What currency will my credit card be charged?

Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.

Do you ship to international locations outside of the US?

We do not offer international shipping for now ! We will keep customers posted when there are any new updates.

My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!

Where can I learn more about sizing and fit for a particular product?

There are two options; submit your query directly on the site through any of the feedback sections, or email your query to support@underthesunboutique.com and we’ll be happy to help.